Terms and Conditions

1. Offers

Our offers are valid for a limited period of time, in accordance with legal provisions or specific conditions mentioned in the offer. The content is confidential and intended exclusively for individuals or legal entities directly involved. Distribution, publication, or use by third parties without written permission from GetShuttle is not permitted.

2. Prices and Orders

All prices are in Swiss Francs (CHF) and include applicable taxes. Any reservation made through our systems (website, email, phone, or WhatsApp) is binding and constitutes a payment obligation.

3. Payments

We accept: Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, China Union Pay. After we receive the booking, our operator sends a SumUp or Stripe payment link. Payment is due after confirmation.

Important: For cards issued in other countries, the issuing bank may apply a currency conversion fee. GetShuttle is not responsible for these charges.

Example: a card issued in the USA and used in Switzerland will be processed in CHF, but the account will be charged in USD.

4. Cancellation Policy

Cancellations must be submitted in writing to contact@getshuttle.ch or via WhatsApp message to +41 77 233 36 61 and are subject to the following conditions:

• More than 24 hours before the scheduled time: 0%
• Between 24–12 hours: 50% of the booking amount
• Less than 12 hours or no-show: 100% of the booking amount

No exceptions will be granted except in proven cases of force majeure.

If the customer cancels the reservation after payment has been made, any refund due, according to the payment and cancellation policy, will be made by bank transfer to the customer's account, with bank transfer fees deducted from the refunded amount.

5. Liability

GetShuttle is not liable for delays or inability to provide the service caused by unpredictable traffic, severe weather conditions, incorrect or incomplete information provided by the client, force majeure, or other circumstances beyond our control. We undertake to inform the customer promptly and to propose reasonable solutions where possible.

6. Payment Terms

Payment must be made immediately after receiving the SumUp or Stripe payment link. For bookings made at least 10 days in advance, bank transfer is available upon request (IBAN will be provided). We reserve the right to request an alternative payment method if the chosen one is invalid. It is not permitted to withhold or offset due payments with claims not expressly acknowledged in writing by GetShuttle.

7. Jurisdiction and Governing Law

Any disputes are governed by Swiss law. The exclusive place of jurisdiction is Zurich, Switzerland. We encourage amicable resolution before any legal action.

8. Airport Waiting Time

At Zurich Airport pickups, the first 60 minutes after landing are free of charge. If the flight is delayed, pickup and free waiting are recalculated from the new landing time, up to a maximum of six (6) hours from the originally scheduled arrival. Provide the flight number when you book. After the free 60 minutes: CHF 15 per 15 minutes.

9. No-show and Customer Delays

Railway station pickups include 30 minutes of free waiting from the scheduled time. Hotel and private-address pickups include 15 minutes of free waiting from the scheduled time. If the customer fails to appear, cannot be contacted, or is not available at the agreed location after this time, the booking is considered a no-show and is non-refundable. Customers must notify us of any delays or changes as soon as possible.

10. Special Luggage and Child Seats

CHF 50 per item for special luggage (e.g. sports equipment, oversized items).

The booster seat (15–36 kg) is provided free of charge. This is the seat used to raise the child so the seat belt sits at the correct height.

Infant carriers (0–13 kg) and child seats with backrest (9–18 kg) are CHF 45 each, only if requested at the time of booking.

11. Vehicle Suitability and Excess Luggage

If upon arrival it is found that the volume or quantity of luggage clearly exceeds the capacity of the vehicle category selected by the customer, GetShuttle may cancel the trip without refund; or at the customer's request, we may provide (subject to availability) a more suitable vehicle, treated as an emergency intervention, with all additional costs borne by the customer.

12. Data Protection

Personal data is processed in accordance with the Swiss Federal Act on Data Protection (DSG). Details are set out in the Privacy Policy. Data needed for the booking (name, contact details, route, flight number and trip notes) may be shared with the assigned driver and with service providers used to calculate the route, send confirmation emails and process payment. We do not sell personal data or use it for advertising.